Alert:

Une maintenance de routine est programmée sur notre site le samedi, 4/14/2024, de 1h00 à 6h00 UTC. Pendant cette période, il se peut que vous ne puissiez pas réserver, reprogrammer ou annuler un examen. Veuillez nous excuser pour tout inconvénient causé. Nous vous remercions de votre patience.

Cancellation / Rescheduling policy

To cancel or reschedule a test without any penalty it needs to be done two full calendar days before the test.

Appointment is scheduled for: Cancellation / Reschedule deadline
Monday - anytime The Friday before – anytime up to midnight on Friday
Tuesday - anytime The Saturday before – anytime up to midnight on Saturday
Wednesday - anytime The Sunday – anytime up to midnight on Sunday
Thursday - anytime The Monday – anytime up to midnight Monday
Friday - anytime The Tuesday – anytime up to midnight Tuesday
Saturday - anytime The Wednesday – anytime up to midnight Wednesday
Sunday - anytime The Thursday – anytime up to midnight Thursday

* Based on a start of week as Sunday.

Candidates can cancel and reschedule using the web (self-service) up to midnight two full calendar days prior to their tests and incur no penalty for late cancellation or reschedule.

If candidates are calling Customer Services to cancel or reschedule on their behalf, please note the customer service hours below:
Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays

Dernière mise à jour 2024-04-04